Define scope, objectives, and ownership
State which customer types, entities, locations, and transactions the policy covers. Assign ownership for application intake, analysis, approval, account setup, monitoring, and policy maintenance.
Canadian credit policy template
A customer credit policy framework for Canadian suppliers
Use this practical structure to define who can extend trade credit, what evidence is required, how limits and terms are approved, and how exceptions are documented.
- Clear roles and authority
- Consistent evidence requirements
- Review and exception controls
Document minimum requirements
Specify what a complete file includes and when additional evidence is needed.
- Required application fields and authorizations
- Reference, financial, or internal-experience requirements
- Approval thresholds for limits, terms, overrides, and exceptions
Connect approval to ongoing account management
Define how decisions reach the ERP, when limits are reviewed, how material changes are escalated, and how the team documents temporary or conditional approvals.
Review the framework with advisers
Adapt the policy to your contracts, privacy practices, industry, provinces of operation, insurance or lender requirements, and legal obligations. This framework is operational information, not legal advice.
Your policy. Your decision.
TradeCredit.ca organizes the application, reference responses, follow-up, and audit trail. Your team evaluates the evidence and makes the credit decision.
Questions credit teams ask
Clear answers before you change the workflow
Is this a downloadable legal template?+
No. It is an operational outline for building an internal policy. Have your final policy and customer-facing documents reviewed by qualified Canadian advisers.
What should a credit policy include?+
At minimum: scope, roles, required evidence, approval authority, terms and limit rules, exception handling, account setup, monitoring, review cadence, privacy, records, and policy governance.
Should sales approve credit?+
The policy should separate commercial advocacy from independent credit authority while defining how sales provides context and receives status.
How often should the policy be reviewed?+
Set a regular governance review and also revisit it after material business, legal, system, loss, insurance, or financing changes.
Canadian supplier pilot
Build a clearer commercial credit workflow
Join the TradeCredit.ca pilot for Canadian supplier credit teams.